FREE SHIPPING FOR ALL ORDERS ABOVE $500
FREE SHIPPING FOR ALL ORDERS ABOVE $500
// Legal · Customer Rights
Refund &
Returns
Policy
We strive to ensure you are completely satisfied with your purchase. If for any reason you're not happy with your order, our straightforward return and refund policy has you covered.
30 Days
Return window
5–7 Days
Refund processing
Original
Payment method
RMA
Required for returns
Contents
Eligibility Conditions Return Process Refund Methods Exchanges Shipping Costs Damaged Items Custom Orders Contact Us// 01 · Eligibility
Return Eligibility
Return Window
30 days from the date of delivery to initiate a return. Items must be in original condition and packaging.
Returnable Items
All 3D printed gun parts and complete firearms are eligible, provided they meet the conditions outlined below.
Non-Returnable
Custom-ordered items made to your specifications, and any items that have been used, damaged, or altered.
// 02 · Requirements
Return Conditions
To be eligible for a return, items must meet all of the following criteria:
In their original packaging — unopened and intact as received.
Unused and undamaged — no signs of use, wear, or modification.
Accompanied by the original receipt or proof of purchase.
Returned within 30 days of the confirmed delivery date.
// 03 · How To Return
Return Process
01
Initiate a Return
Contact our customer support team via email at info@3dprintedgunlabs.com or by phone to begin the process.
02
Receive Return Authorization
Our team will provide you with a Return Merchandise Authorization (RMA) number and full instructions on how to return your items.
03
Ship the Items
Package items securely and include the RMA number on the outside of the package. Ship to the address provided by our support team.
04
Await Refund
Once we receive and inspect the returned items, we will process your refund within 5–7 business days to your original payment method.
// 04 · Refunds
Refund Methods
Refunds will be issued using the same payment method used for the original purchase. Please allow 5–7 business days for the refund to appear in your account, depending on your financial institution.
// 05 · Exchanges
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer support team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.
// 06 · Shipping
Shipping Costs
Return Shipping
Customer Responsibility
You are responsible for the cost of returning items to us. Shipping costs are non-refundable.
Exchange Shipping
Both Ways
For exchanges, you are responsible for the shipping costs of both the return and the new outbound order.
// 07 · Defects
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 30 days of delivery. We will arrange for a replacement or refund, depending on your preference and the availability of the item.
Important
Document any damage with photos before contacting us — this helps us resolve your case faster and arrange a replacement or refund promptly.
// 08 · Custom Orders
Custom Orders
Custom-ordered items that have been specifically manufactured to your specifications are non-returnable. Please ensure that you are fully satisfied with your customization choices before placing your order.
Non-Returnable
Custom orders are final sale. Review all specifications carefully before submitting. Our team is happy to assist you during the configuration process.
// 09 · Support
Contact Us
Questions or need help with the return process? Our customer support team is here to assist you every step of the way.
info@3dprintedgunlabs.com
Phone
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Address
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